Privacy Policy
Last updated: 11 October 2025 — Version: 1.0
Plain English summary
- We collect only the data we need to provide and improve our services.
- We do not sell your personal data and we take steps to protect it.
- See the Cookie Policy for cookie controls and the DPA for business customer processing terms.
This Privacy Policy explains how Driftspan ("we", "us", "our") collects, uses, shares, and protects personal data when you visit or interact with our website at driftspan.co.uk ("Site") or use our services. It also explains your rights and choices regarding your personal data.
Driftspan Ltd — Company Number: SC860411. Registered address: 28 Hayston Road, Glasgow, G68 0BS, United Kingdom.
Changelog: /policy-changelog.json
1. What data we collect
We may collect the following types of information:
- Contact information you provide (name, email, phone, company);
- Account information (username, hashed password) if you register an account;
- Communications and support messages you send us;
- Usage data and analytics collected automatically (device, browser, pages visited, IP address, timestamps);
- Uploaded files or attachments you choose to provide (handled according to our upload policy);
- Other information you choose to provide in forms or communications.
2. Legal bases for processing
Where applicable (for users in the UK/EU), we rely on one or more of the following legal bases to process your personal data: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (for example to operate and improve the Site, detect abuse, and communicate with you).
3. How we use your data
We use personal data to provide and improve the Site and services, respond to requests, process transactions, personalise content, send administrative messages, and maintain security and fraud prevention.
4. Data sharing and disclosures
We do not sell your personal data. We may share data with:
- Service providers and processors who perform services on our behalf (hosting, email, analytics) under contract;
- Affiliates where needed to operate the service;
- Law enforcement, regulators or courts where required by law or to protect legal rights;
- Other parties with your consent.
5. Cookies and similar technologies
We and our partners use cookies and similar technologies to provide, secure and improve the Site, and to deliver analytics. You can control cookies through your browser settings; however, blocking cookies may limit your ability to use certain parts of the Site. For details about cookie categories and retention, see our Cookie Policy (or contact us).
6. Data retention
We retain personal data only as long as necessary for the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed we will securely delete or anonymise it.
7. International transfers
Data may be processed in the UK or in other countries where our service providers operate. Where data is transferred internationally we will ensure appropriate safeguards are in place (standard contractual clauses, adequacy decisions, or other measures as required by law).
8. Security
We implement reasonable technical and organisational measures designed to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no security system is impenetrable and we cannot guarantee absolute security. See our Terms for limitations on liability for breaches.
9. Your rights
Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction of processing, objection to processing, and data portability. To exercise your rights, contact us at info@driftspan.co.uk. We will respond in accordance with applicable law.
10. Children
The Site is not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take steps to delete it where required by law.
11. Third-party services
Our Site may use third-party services for analytics, payments, communication, and hosting. These services have their own privacy policies and we encourage you to review them. We require processors to provide at least the same level of data protection as described here.
12. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice on the Site or by other means. Your continued use after changes indicates acceptance of the updated policy.
13. Contact
If you have questions, requests, or concerns about this Privacy Policy or our practices, contact us at info@driftspan.co.uk.